Return and Exchange Policy

Thank you for purchasing products from our website! We are committed to providing you with a quality shopping experience. If you are not satisfied with the TV box you purchased, you can apply for a return or exchange within 30 days after receiving the product, provided that the product is unused and in its original packaging.

Return conditions: The product is unopened, unused, and all accessories are complete.
Exchange conditions: If there is a quality problem with the product, you can apply for an exchange and we will exchange it for the same product for free.
Return process: Please submit a return application through our customer service channel, provide the order number and relevant certificates. After the review is passed, you will receive the return address and further instructions.
Refund method: After the returned product is confirmed to be correct, we will refund the money to your payment account within 7 working days.
Please note that the shipping cost will be borne by the customer for returns due to personal reasons (such as dislike, unsuitable, etc.).

If you have any questions, please feel free to contact our customer service team.
Email：[email protected]